Policies

 
 
 

Kouple karma cancellation policy

Kouple Karma reserves the right to cancel any trip for any reason, but will not cancel a tour less than thirty (30) days before departure except for Force Majeure, unusual or unforeseen circumstances outside the Kouple Karma’s control. When a tour is canceled by Kouple Karma before the agreed date of departure for any reason other than the fault of the Client, the Client can either:

  • Transfer their deposit to another retreat taking place within the next Twelve (12) months, or:
  • Receive a full refund of all monies paid under the contract as soon as possible.

Kouple Karma is not responsible for any incidental expenses or consequential losses that the Client may have incurred as a result of the booking such as visas, vaccinations, non-refundable flights or rail, non-refundable car parking or other fees, loss of earnings, or loss of enjoyment, etc. If the Client is offered a refund but requests an alternate tour of a higher value than that originally booked, then the Client must pay the difference in price. Where after departure a significant element of the trip contracted for cannot be provided, Kouple Karma will make suitable alternative arrangements for the continuation of the trip. If it is not possible to provide a suitable alternative or the Client reasonably rejects any suitable alternatives, Kouple Karma will provide the Client a refund of unused tour portions. Where a significant alteration or cancellation occurs which is not due to Force Majeure or other circumstances beyond Kouple Karma’s control, Kouple Karma will in some circumstances offer compensation, but in no event more than the monies paid by Client to Kouple Karma. Significant alterations do not include the substitution of a transportation method, modification of itineraries, change in hotel accommodation or meal offering.

 

guest cancellation policy

Kouple Karma does not offer refunds for any reason. If you cancel your trip, for whatever reason, a portion of your payment may be used as credit for another retreat to be used within one year of your original retreat date. This will be at the discretion of Kouple Karma's board members and reviewed on a case by case basis.

You may book a retreat with a deposit (down payment) until three (3) months prior to the retreat start date, after which full payment is required to secure your spot (if any are still available).

The remaining balance of your retreat payment is due 90 days before the retreat begins. We notify you of the balance due date after your deposit has been processed. We understand that unexpected events can arise that can affect your plans. We recommend all our retreat guests purchase travel insurance to protect their purchase. 

Booking early ensures you a spot in a retreat, many of which sell out far in advance. But if your plans change, no problem; you won’t lose your deposit.

Six (6) months or more before the retreat start date, you may transfer your retreat deposit to different retreat taking place within the calendar year. There is a $100 deposit transfer fee associated with making this change, but avoids incurring the cancellation fee. You may only transfer your retreat deposit one (1) time. After you transfer a deposit, the deposit becomes non-refundable.

If you cancel more than ninety (90) days before the retreat begins, you may request a partial refund (less the cancellation fee of Five Hundred Dollars (US$500.00) but this may not be granted.  Kouple Karma will review the request for partial refund on a case by case basis.

All retreat payments become non-refundable less than ninety (90) days before the retreat begins. 

 

payment policy

A $500 deposit per guest is taken at time of reservation. Full payment is due 90 days before the retreat begins.